ITSM

stands for IT Service Management. It's a set of strategies, processes, and tools used by IT teams to deliver high-quality IT services that meet the needs of their customers (which can be internal users within the organization or external clients). Think of it as a structured approach to how IT operates. Instead of just reacting toITSM problems, ITSM focuses on proactive planning, continuous improvement, and aligning IT services with the overall business goals.
 

Key aspects of ITSM include:

• Service Strategy: Defining the services to offer, understanding customer needs, and setting service levels. 
• Service Design: Planning and designing services to meet agreed-upon service levels. 
• Service Transition: Implementing and releasing new or changed IT services. 
• Service Operation: Delivering and supporting IT services on a day-to-day basis.

• Continual Service Improvement: Regularly reviewing and improving IT services based on feedback and performance data.

   

Popular ITSM frameworks:

• ITIL (Information Technology Infrastructure Library): A widely recognized and comprehensive framework for ITSM.
• ITSMF (Information Technology Service Management Forum): Another well-known framework with a focus on practical implementation.
• COBIT (Control Objectives for Information and Related Technology): A framework that focuses on the governance and management of enterprise IT.

Benefits of using ITSM:

• Improved customer satisfaction
• Stronger alignment between IT and business goals
• Increased efficiency and productivity
• Reduced costs
• Better risk management