Refund and Cancellation Policy

1. What this policy covers

This policy applies to the paid Jobify CV plans (Basic and Premium, monthly or yearly) that you buy on https://jobify.works through ABA PayWay (ABA KHQR or a credit/debit card). The Free plan and the free trial cost nothing, so this policy only describes how they end.

You must accept this policy, our Terms and Conditions and our Privacy Policy before each payment.

2. Prices and payments

• Prices are in US dollars, and the total is shown in full before you pay.
• Each payment covers one period of one month or one year. Before you pay, the checkout shows the date your access runs until.
• We never charge you automatically. Nothing is paid until you confirm the payment with ABA yourself. Around the end of your plan, we remind you in your account, and you choose whether to pay for another period.

3. Free trial

• Each verified job seeker account can use one 7-day free trial of every classic design (the designs included in Basic). No payment is needed to start it.
• Nothing is charged at the end of the trial.
• When the trial ends, your account moves to the Free plan unless you pay for a plan. If automatic renewal is on, the trial designs stay available for up to 3 days after the trial ends while you confirm the payment.
• If you buy a plan during the trial, the remaining trial days are added to your paid period.
• Your CV content is kept.

4. Cancelling

Nothing is charged automatically, so you never need to cancel to stop a payment. If you do not want to continue:

• Do not pay for another period. You can also turn off automatic renewal at any time with Cancel plan under My subscription on the Pricing page.
• Your plan stays active until the end of the period you paid for. With automatic renewal on, access continues for up to 3 days after the end date while you decide.
• Your account then moves to the Free plan, and your CV content is kept.

5. When you can get a refund

a. Change of mind (first purchase)

• You can ask for a full refund within 7 days of your first payment for a plan. This applies once per customer.

b. Payment problems

• You were charged twice for the same order: the extra payment is refunded in full.
• You paid but your plan was not activated, and we cannot fix it within 3 business days of your message: we refund in full, unless you prefer us to activate it.
• You were charged a different amount from the total shown at checkout: we refund that payment in full.

Tell us within 14 days of the payment, so that we can refund it within the 30-day limit in section 7.

c. Service not available because of us

• If a paid feature does not work because of a fault on our side, tell us within 14 days of the payment. If we cannot fix it within 7 days of your report, you can ask for a refund of that payment.

d. Upgrading

• When you upgrade (for example from Basic to Premium, or from monthly to yearly), the new period starts on the day you pay, and the value of the unused paid days of your current plan is taken off the price shown at checkout (a move to a shorter period or a lower plan takes effect at renewal).
• This credit is not paid out in cash.

e. Other cases

• Except as described above, or where the law requires otherwise, we do not refund a period that has already started.

6. How to ask for a refund

Email info@jobify.works within the time limits above, and include:

• the email address (or phone number) of your Jobify account;
• the receipt number or payment reference, shown on the payment result page, on your receipt in Payment history (under My subscription) and in the receipt email;
• the reason for your request.

We reply within 3 business days.

7. How refunds are paid

• Refunds go back to the same payment method you used (the same card, or the same account you paid from with ABA KHQR). They are never paid in cash or to another account.
• We process an approved refund within 7 business days, and always within 30 calendar days of the original payment. Your bank may need a few more days to show it.
• The refund is for the amount you paid, in US dollars.

8. What happens after a refund

• When we refund the payment for a plan period, the access it paid for ends when the refund is made. Days still covered by an earlier payment (for example the plan you had before an upgrade, or the current period before a renewal) stay available; otherwise your account moves to the Free plan.
• Refunding an extra (duplicate) payment does not change your access.
• Your CV content is kept.
• Designs or features that need the refunded plan are no longer available.

9. Disputes and chargebacks

Please contact us first; most problems can be solved quickly. If you open a dispute or chargeback with your bank, we may pause the paid plan linked to that payment until the dispute is resolved.

10. Changes to this policy

We may update this policy. The version in force when you pay applies to that payment. We show the "Last updated" date at the top.

11. Contact